Dec 20, 2019
HSBC customers hit by two IT glitches within hours
Frustrated customers of HSBC have faced difficulty accessing online and mobile services owing to two separate IT glitches. A second fault then struck overnight, leaving some customers with intermittent access problems on Friday. The two glitches were unconnected, but had the same effect - making it difficult for some customers to access their accounts. Customers of First Direct, owned by HSBC, were also hit. Some customers would have received a text urging them to clear any overdraft, dipped into during the day, by midnight to avoid any charges.
Make a complaint about HSBC by viewing their customer service contacts.