Dec 10, 2019

Thomas Cook customers get apology for refund delay

The body repaying money owed to Thomas Cook customers after the tour firm collapsed has apologised to thousands of customers facing refund delays. Despite £160m having already been refunded, he told the BBC well over 50,000 customers were still owed money. Thomas Cook collapsed on 23 September, after failing to obtain rescue funds from its banks. Travellers had to be repatriated back to the UK during a two-week operation run by the CAA. A refund process was opened on 7 October for customers covered by Atol-protected insurance. "Mr Smith, the CAA's consumers and markets director, said:"This is the biggest refund operation in UK travel.

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