Dec 9, 2019
Thomas Cook refunds 40,000 customers by deadline
About 40,000 customers owed money after Thomas Cook's demise have been refunded within a promised 60-day deadline, according to latest figures. The CAA warned last week it needed more details to verify some claims and those refunds would be delayed. The regulator launched its refund process for Atol-protected customers on 7 October, but many people claimed days or weeks after that date and so also face a wait of 60 days or more. One customer, Billy Latham, contacted the BBC via email on Monday to say he was one of the people who claimed on the first day, but did not receive a refund by the weekend deadline. The regulator said the refunds operation had been challenging due to the potential for fraudulent claims.
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