Jan 9, 2020
John Lewis needs to sound different to a plc
What does this update from the John Lewis Partnership sound like? "Profits will be substantially down on last year . . . Last October, we announced bold changes . . . [the plan] integrates the teams . . . under one new executive team structure . . . the managing director of John Lewis & Partners will step down . . . we have decided together . . . February is the right time for her to move on." John Lewis is certainly investing to ensure its products are different to what is available at its competitors - another reason profit will be down. For about a century John Lewis has prided itself on behaving differently to other retailers. With bonuses at Greggs plc and Sports Direct plc looking more generous, incoming chair Sharon White needs to make some sound decisions - and sound different.
Make a complaint about John Lewis by viewing their customer service contacts.