Apr 22, 2020

Coronavirus: 'First Ryanair agreed to a refund, then it didn't'

A Ryanair spokeswoman said: "For any cancelled flight, Ryanair is giving customers all of the options set out under EU regulations, including refunds." The EU's Denied Boarding Regulations state that air passengers are due a refund within seven days if a flight with an airline based in the UK or EU, or from an airport in the UK or EU, is cancelled. What are my rights?If your flight is cancelled, you are entitled to a full refund to the original form of payment within seven days, although many airlines will be struggling to meet that deadline. "Many travel agents and tour operators are unable to provide immediate cash refunds because they have not yet received money back from airlines and hotels, so they need more than 14 days to process refund requests." Airlines UK, which represents the UK aviation sector, said it faced a huge volume of refund claims to get through.

Read the full story

 Related companies

Make a complaint about Ryanair by viewing their customer service contacts.