Jun 25, 2020

O2 sends surprise refund cheques after 15 years

Mobile network O2 has been sending some of its former customers refunds, 15 years after the end of their contracts. O2 confirmed that it had sent cheques to a group of people who were over-charged more than 10 years ago - with interest. One customer said they had been offered a refund of £127, while another was sent a cheque for about £2. In the attached letter, Telefonica said the refund amounts included 4% interest. O2 said it had identified a group customers it had over-charged at the beginning of the year, but had delayed sending out cheques until coronavirus lockdown measures had been eased.

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