Jul 3, 2020

Coronavirus: Money back for Ryanair and Sykes customers

The Competition and Markets Authority said that, until recently, the holiday lettings firm had been refusing to provide full cash refunds to all customers whose break had to be cancelled due to coronavirus restrictions. Ryanair customers complained that the airline had made it difficult to claim the refund option, and the airline later said it had faced unprecedented demand from travellers wanting their money back. "Over 90% of passengers who booked directly with Ryanair and who requested a cash refund for travel between March and June will receive their refunds before the end of July.". Holiday lettings firm Sykes Cottages has changed its policy in recent days and has now given a formal undertaking to the CMA to refund customers whose holidays could not go ahead, and to convert credit vouchers to cash, assuming the voucher has not been used. "While the majority of customers with bookings starting during the current lockdown period have successfully rearranged their holiday to a later date, we recognise that not all those have been able to or wanted to. Throughout June, more than 5,000 customers have received a full refund."

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