Dec 4, 2020

British Airways' memorabilia sale hits snag as demand soars

Items from the now-retired Boeing 747s in BA's aircraft fleet were in big demand. While there are plenty of satisfied customers, there are also plenty of dissatisfied ones - just check Twitter, Trustpilot and the frequent flyer website Head for Points, where buyers are venting annoyance about broken and missing items, non-deliveries and lack of responses from BA and the company it used to handle the sale, Whatabuy. "Still no response to any of my emails, and no answer on the phones. Got two items, both wrong and missing the other three". "But of course, no one could have predicted quite how popular it would be and how quickly items would sell out," the airline told the BBC. "We are working hard to ensure all customers receive their orders as quickly as possible and in time for Christmas. We're in touch with those who may not have received their items yet to reassure them they're on their way." The airline promised refunds "For any items that are not in the condition advertised on the site".

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