Jan 26, 2021
Co-op and Morrisons see queues over payments outage
Long queues were seen outside some of the Co-op's convenience stores from Sunday amid the snow, and customers were encouraged to pay using cash. The BBC understands that the problem is due to an issue with a real-time payments processing provider ACI. Multiple customers took to Twitter and Facebook to complain about the queues. "A Co-op spokesman told the BBC:"Our payment processing provider is working to correct an intermittent issue which has prevented a very small number of customer transactions from being processed. The BBC witnessed the card processing issue affecting some of The Co-op's stores meant that self-service checkouts had to be closed, requiring customers to queue to be served at tills manned by staff. At some stores, customers queuing outside were warned on Monday evening that transactions had to be "Cash-only" due to the ongoing issue.
Make a complaint about Morrisons by viewing their customer service contacts.