Jan 12, 2021

John Lewis suspends click and collect due to virus safety

John Lewis is suspending its click and collect services and tightening safety measures after a "Change in tone" from the government over the virus. The department store will also pause in-home services, unless they are "Essential to customers' wellbeing". Waitrose, which belongs to the John Lewis Partnership, is tightening rules over facemasks. John Lewis said click and collect would be switched off to new orders from the end of Tuesday. Existing orders and bookings for services, such as installing washing machines, will still be carried out, if customers wish to proceed, but there will be no further bookings for non-essential services.

Read the full story

 Related companies

Make a complaint about John Lewis or Waitrose by viewing their customer service contacts.