Jan 10, 2021
Online retailer Ocado warns of 'missing items' as suppliers cut choice
While customers might not get their exact product choice, plenty of food should be available, Ocado said. "Staff absences across the supply chain may lead to an increase in product substitutions for a small number of customers as some suppliers consolidate their offering to maintain output," a spokesperson said. The news comes after a rush of online food orders for supermarkets, as shoppers try to stay at home after the new lockdown started. Ocado told its customers that from Friday "Changes to the UK supply chain have affected some of our suppliers and may result in an increase of missing items and substitutions over the next few weeks." Food suppliers are grappling with staffing problems, hospitality clients who have closed their doors and delays at the border with the EU. Wholesalers the BBC spoke to this week said they faced throwing away thousands of pounds worth of food because of cancelled orders following new restrictions.
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