Jan 12, 2021
Tesco, Asda and Waitrose ban shoppers without face masks
Retailers have been criticised for not doing enough to stop people breaking Covid rules as infections spread. But enforcement of face coverings is officially a police responsibility. "To protect our customers and colleagues, we won't let anyone into our stores who is not wearing a face covering, unless they are exempt in line with government guidance," she said. An Asda spokesman said if customers had forgotten their face coverings, it would continue to offer them one free of charge. "But should a customer refuse to wear a covering without a valid medical reason and be in any way challenging to our colleagues about doing so, our security colleagues will refuse their entry," he added. On Tuesday, Sainsbury's told the BBC it did not have the power to stop people coming in but that it had found from trials that customers complied more when asked to wear masks by security guards at the door.
Make a complaint about Morrisons, Tesco or Waitrose by viewing their customer service contacts.