Feb 16, 2021

Covid-19: Nearly 4,000 Amazon staff given wrong test results

Private test results shared with NHS Test and Trace led to 3,853 notifications being wrongly issued on 13 February, the government confirmed. The company has been testing frontline UK workers privately since October, sending the results to Public Health England, who then share them with NHS Test and Trace and equivalent bodies in Scotland, Wales and Northern Ireland. In messages seen by the BBC, one warehouse worker was told they were negative for Covid-19 on Friday by their employer and then wrongly notified they were positive by NHS Test and Trace and told to self-isolate for 10 days on Saturday morning. A call centre employee, working for a private company on behalf of test and trace, told the BBC the error led to thousands of confused Amazon employees contacting the 119 helpline. A spokesman said: "Working closely with Amazon, NHS Test and Trace rapidly notified affected employees to let them know they did not need to isolate."

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