Feb 12, 2021

O2 fined £10m for overcharging customers

Mobile network O2 has been fined £10.5m by telecoms regulator Ofcom for overcharging its customers. For eight years, some customers who were leaving the network were double-charged some fees on their final bills, Ofcom said. The error affected more than 140,000 pay-monthly subscribers between 2011 and 2019, totalling £2.4m. O2 said it had refunded many of the customers, adding an extra 4% to the sum involved. Despite the refunds, Ofcom decided that O2 had broken important rules around providing customers with accurate bills and that it deserved a fine. "We identified the issue ourselves and notified our industry billing auditor. We have also taken proactive steps to refund all impacted customers for the extra charges they paid."

Read the full story

 Related companies

Make a complaint about O2 by viewing their customer service contacts.