Mar 1, 2021

Heathrow Airport queues 'inhumane', say passengers

Passengers have complained of queues of up to seven hours long at Heathrow Airport's border control. Several passengers told the BBC that they had spent five, six or seven hours waiting at the border on Sunday evening with only a few border force officials processing their paperwork. Lucy Moreton, general secretary of ISU, the union for Borders and Immigration, said the queues were caused by Covid restrictions imposed by Border Force, which is part of the Home Office. Staff at the border have also been told not to wear masks as they are processing passengers. "Border Force needs to continue to maintain adequate resourcing and effective processes to prevent unacceptable queue times for arriving passengers. While our teams are on hand to support Border Force, it is the government's responsibility to ensure their processes are properly managed."

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