Apr 23, 2021

Major mobile operators outshone by smaller rivals

O2, EE, Vodafone and Three were outperformed on customer service, value for money and network reliability by Tesco Mobile, Giffgaff and Sky Mobile. Three scored lowest, with its customers the most likely to experience network outages. The four main operators serve nearly nine out of 10 customers in the UK. But it was their smaller rivals, known as Mobile Virtual Network Operators, which were preferred by customers. "Rocio Concha, director of policy at Which?, said:"A provider should not only give you good network reliability but also value for money and customer support when you need it. Ofcom requires all providers to notify customers when their contracts come to an end.

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