Apr 29, 2021
Ryanair told to compensate passengers over strike cancellations
Ryanair has been told to compensate customers who lost out when flights were cancelled because of strikes. The Civil Aviation Authority took legal action over Ryanair's refusal. "Paul Smith, director of the CAA, said:"We believed that these passengers were in fact protected by law and that Ryanair could not claim its delayed and cancelled flights were 'extraordinary circumstances'. A recent survey by consumer group Which? found that Ryanair and Virgin Atlantic were rated the worst of the UK's major airlines for fare refunds. One-third of respondents who had a flight cancelled by either Ryanair or Virgin Atlantic said they had waited more than three months for their refund.
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