May 6, 2021

BT Smart Hub 2 router 'breaking' home networks

BT. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "Aware" of the issue that is affecting a wide range of devices. Some older devices are incapable of operating on both. Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously.

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