May 12, 2021
Heathrow Airport could divert aircraft to ease crowding
Heathrow Airport is considering contingency plans to divert aircraft to other UK airports or EU hubs if queues at the border become too long. The airport's chief operating officer has previously warned passengers could be held on planes to prevent crowding. The airport wants to see more staff processing passengers at the border, and for the passenger locator form that all passengers must now show on arrival to be automated so that passengers could use the e-gates. "A Heathrow spokesperson said:"Instead of telling passengers to brace themselves for a long wait in immigration queues, Border Force should step up its efforts to automate checks for green list countries, and put in place additional resource for passengers where manual checks might be needed. "There are protocols in place to hold passengers on planes or divert them to other airports, to prevent excessive, unnecessary and completely avoidable queues in immigration halls."
Make a complaint about Heathrow Airport by viewing their customer service contacts.