May 7, 2021

Virgin Media customers left waiting longest on phone

Virgin Media said customer service was a "Top priority". The regulator said while many companies were now offering better deals, customer service was still facing issues. 26% of broadband customers had "a reason to complain" about their provider or service. Only 3% of mobile customers were unhappy with their service. "In a time where being connected is more important than ever, providers need to take their commitments seriously and do more to meet consumers' expectations - particularly on customer service, pricing and ease of changing contracts," she said.

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Make a complaint about Virgin Media or Virgin Mobile by viewing their customer service contacts.