BA and Ryanair investigated for refusing refunds

BA offered vouchers and rebooking, and Ryanair offered rebooking, but both refused refunds, it said. "Andrea Coscelli, chief executive of the CMA, said:"While we understand that airlines have had a tough time during the pandemic, people should not be left unfairly out of pocket for following the law. The watchdog is concerned that during lockdowns in the UK, when most people were legally unable to fly, the airlines failed to offer refunds. A spokesperson said: "During this unprecedented crisis we have issued well over three million refunds and helped millions of our customers change their travel dates or destinations and we're grateful to them for their ongoing support." The airline said it offered "Highly flexible booking policies at the same time as operating a vastly reduced schedule due to government-imposed travel restrictions".

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