Oct 19, 2021
Tesco opens its first checkout-free store
Tesco said "a combination of cameras and weight sensors" would establish what customers had picked up and charge them for products directly through the app when they left the shop. Previously, some of Tesco's staff have been able to use the system in the store at its headquarters in Welwyn Garden City, but this is the first time it has been available to regular customers. Kevin Tindall, managing director of Tesco Convenience, said: "Our latest innovation offers a seamless checkout for customers on the go, helping them to save a bit more time."This is currently just a one-store trial, but we're looking forward to seeing how our customers respond. Tesco is not the only supermarket experimenting with till-free tech in the UK.Richard Lim, chief executive of retail analyst group Retail Economics, said Tesco's move was "reflective of the way the wider industry is heading". "One critical element of this for Tesco is also about gaining data and trying to elevate their proposition as much as they can for their customers," Mr Lim added.
Related companies
Make a complaint about Tesco by viewing their customer service contacts.
