Apr 8, 2022
Manchester Airport boss warns queues could continue for weeks
People will be willing to put up with queues in the next few weeks so they can go on holiday, the deputy chief executive of Manchester Airport says. Mr O'Toole said the speed of the recovery for the travel sector since Covid restrictions eased had taken the airport by surprise, leaving it short-staffed. "As we emerge from the worst of the pandemic and consumers take advantage of the freedom to travel, instances of late notice cancellations and excessive delays at airports are not just distressing for affected consumers but have the potential to impact confidence levels across the industry", Richard Moriarty, the chief executive of the Civil Aviation Authority, wrote on Thursday. Mr O'Toole acknowledged the next four to six weeks would still be a "difficult period" for Manchester Airport, with some passengers facing queues of 60 to 90 minutes. On Tuesday, Manchester Airports Group said its managing director Karen Smart was standing down, amid criticism of long queues for security and check-in that led to some passengers missing flights.
Make a complaint about Manchester Airport by viewing their customer service contacts.