May 18, 2022
Tesco shopper's plea to bring back till staff
Ms McCarthy, from Brentford in West London, said she began her campaign after visiting the Tesco Extra in Osterley where she said three quarters of the tills were self-service. "These new tills are not accessible for people who don't have credit cards and can only use cash or those with little confidence to use these self-service card-only tills - myself included," she wrote on her Change.org page. Some customers have complained that self-service tills are slower than staffed ones despite being billed as being faster. Dr Angi tweeted: "On my last visit to Tesco's we had a £170 shop. We were told to go to the self check out tills! We said unless you open the check out we were leaving all this right here and will never shop here again - they opened the tills." According to one estimate, the number of self-service checkouts in stores worldwide was forecast at 325,000 in 2021 - up from around 200,000 in 2013.Adam Leyland, editor of The Grocer magazine, said the decline in the number of staffed tills in supermarkets reflected shopper preference for getting in and out quickly.
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