John Lewis: Mary Portas warns retailer it has 'let go' of its soul

Retail consultant Mary Portas has written an open letter to John Lewis warning that the department store had "Let go" of its soul. Her comments come after John Lewis revealed it was considering a change to its employee-owned business structure, so altering decades of tradition. "Somehow, in recent years, you've let go of the soul. "We know British brand history is littered with those who tampered with the crown jewels of their identity... British Airways clings on. Rest in peace Laura Ashley. And dear Woolworths."But failure for John Lewis and Waitrose is not an option. In response, John Lewis chair Sharon White said it was the "biggest privilege of my life to be custodian of the Partnership".

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