May 22, 2023
Roblox: Ten-year-old spent £2,500 of mum's money without her knowing
A 10-year-old girl spent more than £2,500 on the gaming site Roblox after changing the password on her family's iPad tablet without her mum realising. Roblox said it had "a robust policy" from unauthorised payments and Apple said pre-purchase alerts could be used. Roblox allows users to create their own games but also offers in-app purchases to upgrade the user's avatar with things like clothes or accessories and offers some pay-to-play games. "Children are one step ahead of parents these days. We thought this Roblox game was quite innocent, it looks very basic. It's a whole world out there on this Roblox that we knew nothing about." Roblox said: "Roblox has a robust policy for processing refund requests where there may have been unauthorised payments from a person's account."This process is detailed in our help centre here.
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