Sep 18, 2023
Ryanair and family locked in £165 check-in row
A family is locked in dispute with Ryanair after being charged £165 to check in at the airport and being told by the airline that they had "Unchecked themselves". Mr Lloyd tried to reclaim the money but Ryanair said they had unchecked before flying, so the fee was justified. Passengers are not allowed to board a Ryanair plane unless their boarding passes are scanned, so the family was given a choice - either wait for customer service to open and miss their flights, or pay for new passes. A spokesperson for Ryanair told the BBC: "[The family] unchecked themselves on the website on 22 July and ignored the pop-up that warned them they would have to check in again and generate new boarding passes. Ryanair has referred Mr Lloyd to AviationADR, an independent airline dispute resolution scheme, as their dispute cannot be resolved.
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