Sep 12, 2023

Shoplifting an epidemic, says John Lewis boss

Shoplifting has become an "Epidemic" in the past year, the boss of John Lewis, Dame Sharon White, has told the BBC. She told the Today programme the retailer had seen offences double over the past 12 months. A group of retailers, including John Lewis, have agreed to fund a police operation to crack down on shoplifting, called "Project Pegasus". Dame Sharon, chairwoman of the John Lewis Partnership - which also owns Waitrose, said that some areas had become "Shells of their former selves" due to violent attacks and repeated offenders "Causing havoc" in shops. As part of the efforts to improve relations with police, Waitrose and John Lewis are also offering free hot drinks to on-duty officers. Dame Sharon has also been seeking ways to boost growth at the John Lewis Partnership, following concerns about its performance.

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