Ryanair: Passengers accuse airline of 'scandalous' new fee

Ryanair passengers say the airline has come up with a "Scandalous" new extra fee after they were charged to get their boarding passes online. So far it is unclear how many passengers have faced the new charge, and Ryanair has not clarified the scope of the policy, which was first reported in the Mail Online. Another passenger said: "I just can't believe your new policy of not allowing passengers to create a boarding pass unless they buy a seat, forcing them to join a check-in queue to do so for no other reason for you to make a few quid. Scandalous." One traveller said that staff at the airport check-in desk told them the new policy was only for last 20 passengers checking in for the flight, and the charge had been introduced in the past few days. Ryanair appears to be requiring some passengers to book a seat, which typically costs between £7 and £21, before they are allowed to download their boarding pass onto their phone or computer before they head to the airport.

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