Dec 4, 2023

Smart meters: Almost three million still not working

Almost three million smart meters in Britain are not working properly, data shows. A total of 2.7 million of around 33 million meters are not in smart mode, according to figures from the Department for Energy Security and Net Zero. Smart meters measure how much gas and electricity a household uses and show how much it costs in near real time. She said her gas and electricity smart meters helped her to budget but, after 18 months of working well, she said EDF Energy told her the meters were not compatible with each other. It said: "A small proportion of smart meters have lost full functionality and although this means they still operate as traditional meters, allowing customers to submit manual readings manually, suppliers still have a duty to replace these with a functioning smart meter when necessary.

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