Registered in England with number 0174706.
Thorntons is a UK chocolate company established by Joseph William Thornton in 1911. Turnover in its annual report of 2013 was reported at £221 million with 286 shops and 186 franchises together with internet, mail order and commercial services. When Cadburys became part of a non-confectionery specific group, Thorntons became the largest confectionery-only parent corporation in the United Kingdom; while it retains a minority of sales of its established toffee and fudge, the group shifted its specialism, after post-war rationing ended, into chocolate and developed wide Continental, Swiss and Belgian chocolate ranges which form the bulk its sales. It is listed on the London Stock Exchange and is a constituent of the FTSE Fledgling Index. While cutting back on its high street presence, sales and production have increased and a small minority of its shops have started afresh or diversified to become cafés.
How to complain about Thorntons (UK)
If you have a complaint, in the first instance please call customer services or submit a contact form.
If you are still unhappy after making contact with customer services then please contact the Customer Service Management Team at:
or via email.
**Please note that this email address is designated for particularly serious or escalated complaints; using this email address before contacting Throntons by phone or contact form is likely to delay any contact or resolution for your issue.**
Angela and her management team will aim to respond within 7 days of receipt of each letter or within 24 hours if received by email.
Thorntons (UK) complaints contacts
Visit Customer Services
Email Customer Services on firstname.lastname@example.org
Email Customer Services Manager on email@example.com
Tweet Thorntons (UK)
Follow Thorntons (UK)
Follow Thorntons (UK)
Use this comments section to discuss problems you have had with Thorntons (UK), or how they have handled your complaints. Initial complaints should be directed to Thorntons (UK) directly. You can find contact details for Thorntons (UK) above.
Comments are moderated so may not appear immediately. Please do not post any personal information relating to yourself, or employees of Thorntons (UK) as these comments will not be approved.