Registered in England with number 0174706.
Thorntons is a UK chocolate company established by Joseph William Thornton in 1911. Turnover in its annual report of 2013 was reported at £221 million with 286 shops and 186 franchises together with internet, mail order and commercial services. When Cadburys became part of a non-confectionery specific group, Thorntons became the largest confectionery-only parent corporation in the United Kingdom; while it retains a minority of sales of its established toffee and fudge, the group shifted its specialism, after post-war rationing ended, into chocolate and developed wide Continental, Swiss and Belgian chocolate ranges which form the bulk its sales. It is listed on the London Stock Exchange and is a constituent of the FTSE Fledgling Index. While cutting back on its high street presence, sales and production have increased and a small minority of its shops have started afresh or diversified to become cafés.
How to complain about Thorntons (UK)
If you have a complaint, in the first instance please call customer services or submit a contact form.
If you are still unhappy after making contact with customer services then please contact the Customer Service Management Team at:
or via email.
**Please note that this email address is designated for particularly serious or escalated complaints; using this email address before contacting Throntons by phone or contact form is likely to delay any contact or resolution for your issue.**
Angela and her management team will aim to respond within 7 days of receipt of each letter or within 24 hours if received by email.
Thorntons (UK) complaints contacts
Visit Customer Services
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Email Customer Services Manager on firstname.lastname@example.org
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