The Driver and Vehicle Licensing Agency is the organisation of the UK government responsible for maintaining a database of drivers in Great Britain and a database of vehicles for the entire United Kingdom. Its counterpart for drivers in Northern Ireland is theDriver and Vehicle Agency (DVA). The agency issues driving licences, organises collection of vehicle excise duty (also known as road tax and road fund licence) and sells personalised registrations.

The DVLA is an executive agency of the Department for Transport (DfT).

 How to complain about DVLA

Step 1
If you’ve tried to resolve matters with the department you’ve been dealing with and you’re not happy with the outcome, write to DVLA's complaints team telling them your concerns.

If you haven’t tried to resolve the issue before writing to the complaints team, DVLA will get the relevant department to reply to you.

To make your complaint, email or write to:

Complaints Team

DVLA will acknowledge receipt of your complaint and aim to send you a full reply within 10 working days. If this isn’t possible, DVLA will let you know and tell you when you can expect a reply.

Step 2
If you’ve been through Step 1 and you feel that your complaint hasn’t been resolved, write to Oliver Morley, our Chief Executive, who will make sure your case is reviewed and responded to within 10 working days.

Write to:

Chief Executive’s Office

You can also email DVLA's Chief Executive’s office. Please don’t contact them with general enquiries, or if you haven’t yet made a formal complaint. If this happens, your complaint or enquiry will be dealt with or answered by the relevant department.

 DVLA complaints contacts


Use this comments section to discuss problems you have had with DVLA, or how they have handled your complaints. Initial complaints should be directed to DVLA directly. You can find contact details for DVLA above.

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