Matalan Limited

Trading as Matalan (UK)

Registered in England with number 01579910.

Matalan is a British fashion and homeware retailer based in Knowsley, United Kingdom. In 1985, it was established by John Hargreaves. Matalan have 217 stores across the United Kingdom. The current managing director of Matalan is Jason Hargreaves.

Matalan's stores average 30,000 square feet (2,800 m2). The majority of Matalan's stores are based in out of town locations, based upon a concept that John Hargreaves discovered was successful in America, and that he launched in Preston in 1985. Each store is typically divided into four departments, Women's, Men's, Kids' and Homeware.

 How to complain about Matalan (UK)

If you have a poor experience in store, the best course of action is to raise this to either the store manager or Customer Service Manager at the time of the incident, so that this can be addressed immediately.

If you are an online customer, or you don’t feel that your complaint has been addressed to your satisfaction in-store, please document the incident and either send this information via a letter to the Complaints team, or e-mail this directly using the details on this page.

Please include information, such as:

  • Your contact details including your Matalan card number (if you have one)
  • The time and date of the incident (approximate)
  • Names of parties involved
  • A detailed recollection of the event

 Matalan (UK) complaints contacts


Use this comments section to discuss problems you have had with Matalan (UK), or how they have handled your complaints. Initial complaints should be directed to Matalan (UK) directly. You can find contact details for Matalan (UK) above.

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