Feb 21, 2017
British Gas to launch customer loyalty scheme
Energy firms have been under pressure from the government not to punish loyal customers as campaigners have urged consumers to switch to cheaper tariffs. "We will be giving existing customers strong reasons to stay with us... This reinforces our commitment to listen to our customers and respond to their changing needs," Mr Sambhi said. British gas has 6.6 million customers on standard tariffs, more than any of the other big six suppliers. There's been speculation that paper could include measures to help customers stuck on expensive standard tariffs. So British Gas will be hoping this new scheme placates the government while ensuring it holds on to millions of customers who don't switch and who have traditionally paid over the odds for their energy.
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