Jun 5, 2017
Apple 'caught by Australian error 53 undercover sting'
The Australian Competition and Consumer Commission began legal action against Apple in April. In the documents, seen by the Guardian, Apple said it had not misled or caused any harm to its Australian customers. The files reveal how the ACCC's investigators called all 13 of Apple's Australian retailers, posing as customers whose iPhone speakers had stopped working after the screen had been replaced. In each case, Apple told the caller "That no Apple entity... was required to, or would, remedy the defective speaker at no cost... if the screen of the iPhone had been replaced by someone other than Apple Australia or an Apple-authorised service provider". When the ACCC brought its case against Apple, Rod Sims, who chairs the watchdog, said the rights provided by Australian consumer law "Exist independently of any manufacturer's warranty and are not extinguished simply because a consumer has goods repaired by a third party".
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