Jun 1, 2017

British Airways embroiled in travel insurance row

British Airways passengers attempting to claim compensation for their bank holiday travel disruption face further chaos as the airline battles with insurance companies over who is liable to pick up the bill. BA customers attempting to claim for non-flight related expenses online are being told to claim on their travel insurance in the first instance. Before they can enter any details of their claim, BA's online compensation form asks customers if they had travel insurance for the disrupted journey. If the passenger answers Yes, BA then asks if they have claimed, or intend to make a claim, on their travel insurance. On the issue of reclaiming insurance excess payments, BA said it would encourage customers to submit claims "For any reasonable expenses they have incurred".

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