Jun 5, 2017

British Airways IT chaos was caused by human error

British Airways' parent company has confirmed that human error caused an IT meltdown that left 75,000 passengers stranded over the Bank Holiday. "Appearing at an annual airline industry conference in Mexico, Mr Walsh said:"It's very clear to me that you can make a mistake in disconnecting the power. BA had said that a power surge caused the computer problem, but gave little further explanation. An email leaked to the media last week suggested that a contractor doing maintenance work inadvertently switched off the power supply. Following the computer crash, which caused travel chaos for people travelling from Heathrow and Gatwick, Mr Walsh gave his full backing to Mr Cruz.

Read the full story

 Related companies

Make a complaint about British Airways by viewing their customer service contacts.