Jun 15, 2017
British Airways technology chaos 'will cost £80m'
The IT meltdown that grounded thousands of British Airways passengers will cost the airline £80m, it has emerged. Willie Walsh, chief executive of International Airlines Group, which owns BA, told investors of the cost at its annual meeting on Thursday. He apologised again for last month's chaos, describing it as a "Dreadful experience". BA says it was triggered by an engineer who disconnected a power supply, causing damage when it was reconnected. He admitted that while it was clear how it was possible to make a mistake in disconnecting the power, "It's difficult for me to understand how to make a mistake in reconnecting the power".
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