Jun 23, 2017
Virgin Media urges password change over hacking risk
Virgin Media has told 800,000 customers to change their passwords to protect against being hacked. Virgin Media said the risk was small but advised customers using default network and router passwords to update them immediately. "We regularly support our customers through advice and updates and offer them the chance to upgrade to a Hub 3.0 which contains additional security provisions." The study, carried out in conjunction with ethical security researchers SureCloud, tested 15 devices -of which eight had security flaws. Which? called for the industry to improve basic security provisions, including requiring customers to create a unique password before use, two-factor authentication, and issuing regular software security updates.
Make a complaint about Virgin Media by viewing their customer service contacts.