Jul 5, 2017
Virgin Media 'falling short' on broadband speeds
A BBC Watchdog investigation has found some Virgin Media customers are receiving only a fraction of the broadband speed they were promised. Some customers were receiving just 3% of the speeds promised, it said. Virgin Media said it was "Disappointed" that it "Fell short" of its own high standards on broadband speeds. Virgin Media customers in the affected areas were struggling to complete tasks such as streaming video, listening to music and downloading games, despite paying for speeds of about 200Mbps, Watchdog found. At the end of May 2017, Mr Mockridge said 100Mbps would now be the "Broadband standard" for the company and the industry needed to improve the way it advertised speeds, so customers were not "Hoodwinked".
Make a complaint about Virgin Media by viewing their customer service contacts.