Aug 25, 2017

BA attacks Border Force for 'dreadful' delays

British Airways has criticised Border Force over "Serious inefficiencies" that have caused both citizens and visitors to endure long delays at UK airports. BA says the gates shut prematurely at 11pm while customers are still disembarking, causing huge queues. Back in 2015, when the electronic gates at Terminal 5 were opened, the Home Office said that the technology would help the Border Force to process a higher number of low risk passengers "More quickly and using less resources" to reduce queuing times. The electronic gates were meant to help border control officers to focus on "More priority work" like cracking down on people trafficking and drug smuggling. Since many of the gates are often closed, families returning from holidays have been facing long queues to pass through immigration, particularly late at night.

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