Aug 9, 2017

Customers 'furious' with TNT after cyber-attack meltdown

This particular coffee table was just one of hundreds of thousands of items caught up in an extraordinary meltdown at courier TNT, which was badly affected by the NotPetya cyber-attack that hit many companies around the world on 28 June. A source close to FedEx and TNT operations in Europe has told the BBC that depots have been pushed to their limit while both companies continue to try to get the backlog of packages under control. The sheer range of customers affected by the breakdown in operations at TNT is staggering - some were left distraught as critical supplies were held up in transit. "The last update from the company was published on 17 July. It said all TNT depots, hubs and facilities were operational, but added:"Customers are still experiencing widespread service and invoicing delays, and manual processes are being used to facilitate a significant portion of TNT operations and customer service functions. A spokesman for an online cycling retailer told the BBC it was shipping freight beyond Europe via another courier, as TNT had said only deliveries within the EU could be processed.

Read the full story

 Related companies

Make a complaint about TNT by viewing their customer service contacts.