Sep 27, 2017

BT tops broadband and pay-TV complaints again

The company attracted 28 complaints per 100,000 customers for the service across the months of April to June. BT TV attracted 13 complaints per 100,000 subscribers over the three months. The industry average figures for the second quarter were:.21 complaints per 100,000 customers for broadband. Four complaints per 100,000 customers for pay TV. Ofcom's data represents only complaints consumers have chosen to escalate by referring them to the watchdog - and not those sent to individual firms or separate ombudsmen - so probably underplay the level of discontent. "We expect providers, particularly those who have been consistently under-performing, to make service quality and complaints handling their number one priority," said Jane Rumble.

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