Nov 6, 2017

Ladbrokes Coral's Gala Interactive hit with £2.3m penalty

Ladbrokes Coral-owned betting operator Gala Interactive has been penalised £2.3m for breaching rules aimed to protect vulnerable customers. The Gambling Commission found "Significant flaws" in Gala's dealings with two customers who gambled away £1.3m of stolen money over 14 months. It said Gala had failed to effectively interact with the customers, who were displaying problem gambling behaviour. The Gambling Commission also found that Gala had failed to put in place procedures and written policies that would curb problem gambling behaviour. The Gambling Commission found there had been "Significant flaws" in 888's social responsibility processes, and 7,000 customers who had chosen to bar themselves from their accounts were still able to gamble.

Read the full story

 Related companies

Make a complaint about Ladbrokes by viewing their customer service contacts.