Dec 22, 2017

Amazon apologises for 'threats' to customer

Amazon has apologised to a customer who was emailed what he felt were "Coded death threats" by a call centre worker. "We have zero tolerance for any misuse of customer data and have apologised to the customer," Amazon, which offered Mr Jacobson a £50 goodwill gesture, said. After getting in touch with Amazon to report the issue, they investigated and found the book recommendations had been sent by a then employee in India. "In an email to Mr Jacobson, Amazon said:"On this occasion, an isolated individual was using the 'share page' function on our site to send you the emails in question. Despite the investigation by Amazon, Mr Jacobson, who felt intimidated by the emails, says he feels the matter has not been handled well.

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