Jan 23, 2018

Uber plans shake-up of driver ratings

Uber has revealed it is planning to shake up driver ratings so customers will be able to opt for a higher service level as well as a nicer car. "We want to allow the user to opt-in to a higher level of service because right now the only higher level of service that we define is a nicer car... and I think the car and service are two different things," he said. Mr Khosrowshahi said the fact that an Uber driver could be with you within minutes of ordering and its low cost meant its popularity would continue. Globally, about four billion rides a year are currently ordered on the firm's app. In response to questions about safety, Mr Khosrowshahi said the firm was "Doubling down" on background checks and vehicle licences so it could continue to grow.

Read the full story

 Related companies

Make a complaint about Uber by viewing their customer service contacts.