Feb 19, 2018
KFC lays an egg as chicken runs out
Almost two-thirds of the UK branches of KFC remained closed on Monday after the breakdown of a new supply contract for chicken with delivery network DHL, which had promised to set "a new benchmark" for service to the global fast food outlet. Yum Brands-owned KFC overhauled its British supply chain in November, ending its relationship with delivery company Bidvest and entering into a three-way partnership with DHL and previous partner Quick Service Logistics, which has supplied the fried-chicken chain in Europe since 2011. At the time, DHL described the new contract as a "Groundbreaking" move that would see DHL "Re-write the rule book" and "Set a new benchmark for delivering fresh products to KFC in a sustainable way". "As if KFC have run out of chicken!! One job! They have one job! #shambles" tweeted one customer. KFC, which uses chicken from British and Irish farms for its "Original Recipe" chicken-on-the-bone menu items but sources meat from overseas suppliers for its other products, was unable to tell fans when local restaurants would return to normal service.
Make a complaint about DHL or KFC by viewing their customer service contacts.