Mar 29, 2018

BT made to cut rental fee for landline-only customers

The phone bills for BT customers who have only a landline will fall by £7 a month from Sunday. It found that although landline rental prices had increased significantly, the cost of providing the services had dropped by more than 25%. Ofcom said the hardest hit by the rises were customers, many of them elderly, who had never switched from BT. Those affected will save £84 a year, as line rental falls from £18.99 to £11.99 per month. About one million of these were BT customers, said the regulator, a position that had allowed the telecoms company to increase prices with little risk of losing any business. BT has written to 900,000 customers informing them of the price cut. The remaining customers must contact BT and switch to a different payment package to receive the price cut.

Read the full story

 Related companies

Make a complaint about BT by viewing their customer service contacts.