Mar 5, 2018

Royal Mail halts three million scam letters

Hoards of scam letters are being seized before reaching the letterboxes of vulnerable potential victims, according to Royal Mail. The delivery service received stinging criticism from government and campaigners after the Royal Mail logo was found on scam letters. If printed abroad, the letters were then taken to the UK where firms sorted and mass transported them to Royal Mail, which made the final delivery to people's homes. Once envelopes were sealed, neither Royal Mail nor the intermediary companies delivering the mail to Royal Mail for final delivery were permitted to open them and assess the content, it said. The next month it started to contact, by Special Delivery, households receiving high volumes of scam mail, and impounded scam letters at its distribution centres before it reached the customers' letterboxes.

Read the full story

 Related companies

Make a complaint about Royal Mail by viewing their customer service contacts.