May 2, 2018

Apple faces battery pledge complaints

Apple has been accused of finding unnecessary faults with iPhones and thereby profiting from a battery replacement initiative. Two days later, he received an email from Apple pointing out a small dent to the edge of the phone, and quoting a cost of over £200 before it would make good on its battery promise. He had the battery replaced without an issue at a local repair shop - which meant he voided his Apple warranty. Apple's repair website does state that "If your iPhone has any damage that impairs the replacement of the battery, such as a cracked screen, that issue will need to be resolved prior to the battery replacement". Some Apple customer service representatives - contacted via webchat - said the firm made clear in its warranty that "Any and all damage" must be repaired first before battery replacement.

Read the full story

 Related companies

Make a complaint about Apple by viewing their customer service contacts.